Frequently asked questions
Baseboard heaters and thermostats: your questions
Can I change a thermostat myself?
Hydro-Québec recommends having the installation done by a master electrician. According to Hydro-Québec, the Building Act requires electrical equipment to be installed by a member of the Corporation des maîtres électriciens du Québec, and a thermostat’s warranty requires an installation that complies with Chapter V of the Construction Code and the manufacturer’s specifications. A baseboard heater thermostat most often runs on 240 volts, some models on 120 or 208 V: it isn’t a low-voltage device like in a house heated with forced air.
Electronic or smart thermostat: which one to choose?
An electronic thermostat keeps a steadier temperature than a dial thermostat. A smart thermostat does the same and adds schedules, remote control and, if it’s compatible, the link with Hilo. According to Hydro-Québec, replacing dial thermostats with smart thermostats can cut heating costs by up to 10% a year.
How do I choose the right thermostat for my baseboard heaters?
According to the total wattage of the baseboard heaters it controls, as Hydro-Québec recommends. A thermostat too small for its load overheats, wears out quickly and can become dangerous. We note the wattage of each heater at the visit and choose the thermostat accordingly.
How do I get Hilo thermostats for $0?
Hydro-Québec offers Hilo smart thermostats for $0 to customers on the Flex D rate, under certain conditions. The first installation visit is included. A following visit is billed. The details are on Hydro-Québec’s website. If you’re not eligible, we install a standalone smart thermostat, for example a Sinopé. If you prefer another Hilo-compatible model, we install it too.
My baseboard heater is noisy or no longer heats: does it need replacing?
Not always. Crackling when it starts is often normal, it’s the metal expanding. But a baseboard heater that no longer heats along its whole length, smells like burning or has a damaged casing must be checked, and the circuit with it: the problem often comes from the thermostat or a connection.
Can a baseboard heater be added in a finished basement?
Yes, provided the panel has the room and the capacity for the new circuit. We check it at the visit, with a load calculation if the project adds a lot of heating.
How much does it cost to replace thermostats or baseboard heaters?
It depends on the number of rooms, the model chosen, electronic or smart, and the condition of the boxes and wires. We tour the house and the price is written in the quote, room by room, before the work. The quote is free of charge.
Hydro-Québec is due to replace my Hilo thermostats: can I have them replaced sooner?
Yes: Hydro-Québec’s replacement is free, by appointment, and an electrical contractor can replace your thermostats right away, at your expense. The two routes are compared in our guide Hilo thermostats: have them replaced without the wait.
A baseboard heater that smells like burning, a thermostat that’s hot to the touch or a breaker that keeps tripping? Switch off the circuit and see our 24/7 emergency service page, or call 438 542-7304 directly.